Letter Calling for Ernest L. Cu's Resignation as Globe CEO

Since Globe customer service can't or refuses to give Mr. Cu's contact information, I will publish this letter in the hopes that this message reaches him.

Mr. Ernest L. Cu,

Globe's customer service, as a whole, is poor. My family has been with with Bayantel for more than 10 years and we have not encountered the type of service your agents have exhibited today. I called up the Globe customer service hotline at 4121212 at around 4 pm and first encountered an agent named Bea Morales. I asked to speak to her supervisor regarding a recurring issue, but after waiting to speak to her supervisor, the call was dropped.

I called up again, this time, speaking to a John De Leon. I asked for his supervisor, Mark Reyes. I asked for Mr. Reyes' supervisor, Lucas Pantanilla, but after waiting for a long time, my call ended back in the Globe telephone queue where you are asked to input numbers to get to the right department.

During the third call, I spoke with a Menchi Delmore. Her supervisor was Mirasol Llamera. While Menchi's handling of the call was excellent, I am still disappointed at the way Globe has handled my concern. If I asked to speak to a Bayantel supervisor in the past, my request was accommodated.

Sometimes, someone more seasoned is needed to understand why a recurring issue remains unresolved.

Please improve your services. Otherwise, please resign from your post as CEO and give the job to someone else who can do better instead of allowing Globe's reputation to remain in the gutter.

Imagine You and Me Movie Review

Warning: Possible spoilers

I rarely watch local movies nowadays. I grew up watching local films so I think I have an idea of how most comedies, dramas, and action movies made in my country will turn out. So I was pleasantly surprised for the most part of the movie Imagine You and Me and was almost about to give it a perfect ten until about the end.

Accidents have been overused in love stories. In Meet Joe Black, Brad Pitt gets hit by a car. In The Lake House, Keanu Reeves also gets hit by a car. There's another movie that I can't quite recall at the moment, where the female character rides a bicycle and gets hit by a car. All of them died. So, whenever someone gets hit by a car, you expect a tragic ending. But instead, Maine Mendoza's character gets hit by a car and survives. Why place the event in the movie? It was unnecessary. The idea of Alden Richards' character torn between Maine and Jasmine Curtis-Smith is already tragic enough. The movie could actually have ended, in my opinion, when Maine sees Alden chasing after her as she heads for the airport. I know that Pinoys are used to happy endings, but this movie could have been a classic love film which ranks with all-time bests if it were ended properly.

The choice of location was perfect. You'ld even think it was made like Hana Kimi or some other Japanese love comedy. Most of the shots were beautiful, showcasing the different parts of Italy. I think that most times, Filipino films are negatively affected by the local environment they are shot in. But Italy was like a dream... the houses look perfect, the countryside was pristine, and even interiors were well thought of.

I am thankful that they did not flood this film with ads like the first Alden-Maine movie. (Tide makers - you know what I'm talking about.) There was one scene with a McDonalds happy meal, but it was subtle compared to what Tide did. And I know, that is one way for the producers to make money, but just add the endorser in the credits. Shouldn't the main source of money by the ticket sales?

Maine's acting was great. She stayed in character. Don't know if she was playing her real-life self, but she was more believable here than as a rich man's daughter. It was also nice to see Alden not falling over Maine like a love sick puppy in Kalyeserye. And Jasmine Curtis-Smith should be nominated for Best Supporting Actress. The two friends of Maine were also a good balance and sources of comic relief.

This movie, in my opinion, can compete with those love stories produced in other countries. The twist about Jasmine Curtis-Smith was very original for me. I hope more movies that are less predictable come out. If not for the ending, I would have given this film a perfect 10. But even with that disappointment, I would still give this movie a 9. I hope more local movies will be given as much time and attention so that the quality of local cinema can be elevated.



 

 

ISP Sacrifices Phone Connection for Internet Connectivity

If you are a long-time Internet user whose landline is bundled with your internet plan, you might have experienced this situation already. You call your ISP and tell them that you have no Internet connection. You are of course using your landline to call them up. They send a tech over to try and resolve the situation. Your internet connection is restored but your phone's dial-tone goes dead. One problem is solved but another is created.

ISPs that offer a bundled landline and Internet service usually have two divisions. One specializes only in telephone repair while the other specializes in Internet related-problems. I, for one, think that this is a scenario that needs to be changed. They should only have one division that makes sure all types of problems faced by the customer is fixed.

Your landline needs two wires to work properly. Your internet connection only needs one. So, to the repairman who belongs to the Internet division, as long as he restores your internet connection, his job is already done. It does not matter if you lose your landline's connection. As far as he is concerned, it is now a problem that the telephone division needs to address.

But both divisions belong to the same company. So, you are actually creating more problems for your company. And in the process, the image of your company is being tarnished.

Fix all problems at once. Do not create more problems just to solve existing ones. Most often, if you go to the root of the original problem, you can avoid creating additional problems during the process of coming up with a solution.