Bayantel used to at least send technicians within a promised period of 24 hours. Now that Globe Telecom has acquired it, they are instilling worst practices in order to minimize on expenses. And that probably includes downsizing on manpower, and using technology that is prone to failure.
This year alone, I've had to deal with internet connection failures for the past three months, and a no dial tone issue this month. Instead of receiving service, all I get are sloppy excuses and insincere apologies. "We are upgrading our services", "Sorry for the inconvenience".
The no dial tone issue is still unresolved after six days, and Bayantel won't even give us the courtesy of sending a technician. "Your phone is ringing whenever we call it." That doesn't mean that the phone works. I've tried calling our number with the unit disconnected and it is still ringing. Shouldn't you as a service provider verify that you can actually talk with the customer before closing the case?
So for people who are thinking of applying for a Bayantel connection, think twice. Better yet, just find a different internet and phone service provider. If you don't believe me, just look at all the customer complaints on Bayantel's Twitter page. ( @askbayan )
And as for you, Bayantel, don't be sorry. Just refund the payment for the days when we can't avail of the services we paid for.
Post Script: It took Bayantel 11 days to fix the issue.
This year alone, I've had to deal with internet connection failures for the past three months, and a no dial tone issue this month. Instead of receiving service, all I get are sloppy excuses and insincere apologies. "We are upgrading our services", "Sorry for the inconvenience".
The no dial tone issue is still unresolved after six days, and Bayantel won't even give us the courtesy of sending a technician. "Your phone is ringing whenever we call it." That doesn't mean that the phone works. I've tried calling our number with the unit disconnected and it is still ringing. Shouldn't you as a service provider verify that you can actually talk with the customer before closing the case?
So for people who are thinking of applying for a Bayantel connection, think twice. Better yet, just find a different internet and phone service provider. If you don't believe me, just look at all the customer complaints on Bayantel's Twitter page. ( @askbayan )
And as for you, Bayantel, don't be sorry. Just refund the payment for the days when we can't avail of the services we paid for.
Post Script: It took Bayantel 11 days to fix the issue.
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