Despite all Mr. Cu's alleged efforts to improve Globe's services, Globe continues as one of the worst Internet Service Providers in the Philippines. And I think their stock price reflects that.
They are actually at a worse position today compared to a year before despite the gains caused by Philippine elections during the middle of the year.
From a customer's standpoint, I've had to deal with their technical support service eight times in the past ten months of 2016. They sure are consistent - consistently under-performing.
We've lost our internet connection for five days, and until now it hasn't been restored. We've called their hotline, and even spoke to a supervisor named John Iraga who promised to provide us with feedback, but hasn't done so. They can't even provide a reasonable timeline on when their service will be restored.
I guess Globe's goal is to steal customer's money by hoping that their customers opt out of their service once they discover how bad it is.
And with Mr. Cu at the helm, Globe will probably find itself declaring a state of bankruptcy.
Postscript:
After roughly two weeks of dealing with Globe and still not being able to resolve the issue, we decided to shift to a different ISP. Good riddance Globe Telecom. Hope you don't end up acquiring our new ISP and turning their services to $hi+.
No comments:
Post a Comment