When the repair guy for our Internet connection checked our modem, he surmised that it had no power possibly due to a lightning strike. He mentioned that another customer's modem was replaced because of the same issue.
After making sure that the Internet connection was alright, I decided to replace the security password for WiFi. One of the users of our WiFi network was using a laptop with Windows 8. She couldn't connect. I told her to "forget the old network connection" so that she could replace the password. She was having a hard time figuring out how to do this so I tried to do it for her, and I, too, had a difficult time.
The key is to right-click on the network connection you are trying to forget. That's when the "forget this network connection" option shows up. Afterwards, when you try to connect to that same network connection, it prompts you for the new WiFi security password.
Hope this helps out Windows 8 users having a hard time figuring out how to "forget" their network connection.
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