If you are a long-time Internet user whose landline is bundled with your internet plan, you might have experienced this situation already. You call your ISP and tell them that you have no Internet connection. You are of course using your landline to call them up. They send a tech over to try and resolve the situation. Your internet connection is restored but your phone's dial-tone goes dead. One problem is solved but another is created.
ISPs that offer a bundled landline and Internet service usually have two divisions. One specializes only in telephone repair while the other specializes in Internet related-problems. I, for one, think that this is a scenario that needs to be changed. They should only have one division that makes sure all types of problems faced by the customer is fixed.
Your landline needs two wires to work properly. Your internet connection only needs one. So, to the repairman who belongs to the Internet division, as long as he restores your internet connection, his job is already done. It does not matter if you lose your landline's connection. As far as he is concerned, it is now a problem that the telephone division needs to address.
But both divisions belong to the same company. So, you are actually creating more problems for your company. And in the process, the image of your company is being tarnished.
Fix all problems at once. Do not create more problems just to solve existing ones. Most often, if you go to the root of the original problem, you can avoid creating additional problems during the process of coming up with a solution.
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