After a terrible time with Bayantel last November 2013 dealing with frequent disconnections that took 8 service calls before finally being resolved by a physical port re-assignment or port re-blocking, Bayantel is at it again. But this time, they have a new excuse for the disconnections besides having a congested network. According to them, since they have been acquired by Globe Telecommunications, the "upgrades" to their system is the cause of the frequent disconnections.
If these "upgrades" are improvements, then why is the service becoming worse instead of better. And even the personnel making service calls are less accommodating. When I suggested that hardware replacement might resolve the issue, they said that they won't replace it since they believe that the Globe improvements are causing this issue.
So, what are customers supposed to do at this point? Apparently, the new management is saying, it's either you just take whatever we're willing to give you, or go to the only other competition which has far worse service than we have (PLDT). With Globe's acquisition of Bayantel, there are fewer internet service providers competing. And when there is hardly any competition, then service providers don't really need to provide excellent service. "Acceptable" levels are enough. And as long as consumers tolerate this idea, then Philippine ISPs will remain sub-standard compared to global service providers.
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