Already had 5 service calls at this point. Modem was replaced. Splitter was replaced. Made sure phone line was static and noise free. And the "last resort" according to them was having my port changed from the cabinet.
After observing for another day, here's my ping test results.
Download speed was 0.8 Mbps while upload speed was about 0.6 Mbps.
Requested bill adjustment for unsatisfactory service.
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